My flight changed – how do I go about changing my Shuttle
reservation?
Please contact the Customer Service team at 1-877-317-7763 and we will be happy
to arrange for a reservation that correlates with your new schedule.
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My flight is delayed. Do I need to contact anyone to let them
know to hold my Shuttle reservation?
Call your Shuttle provider at the number listed in your redemption instructions
as soon as you know of a flight change.
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I only want one-way transportation . How do I book this?
Some of our shuttle providers only offer one-way or roundtrip transfers. Please
make sure that you purchase the appropriate transfer for your trip. If
your provider offers one-way transportation, simply enter your date of travel
and on the next screen you will have the option to check the box for one-way
transportation.
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Do I have to make my booking online?
Yes, but please call Customer Service at 1-877-317-7763 if you are experiencing
trouble.
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Is there a fee associated with this service?
No. There are no hidden fees associated with purchasing Shuttle
Service.
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Can I make this booking as part of the same transaction as my
air, car, hotel, or cruise booking with Southwest?
No. The transaction for Shuttle Service will be separate from your
other bookings with Southwest.
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What specific shuttle company specifically will pick me
up?
Your Shuttle Service provider will be listed on your voucher.
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Where do I go to catch the shuttle once I’ve made a purchase?
Follow the directions on your voucher once you have made your shuttle purchase
on southwest.com. The directions will vary by airport
location, but will usually be located near the passenger pick-up areas outside
of baggage claim. You may be required to phone a reservation for your shuttle.
which will be indicated on the voucher once it is purchased.
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Can I cancel the shuttle reservation if I cancel my flight?
All purchases are non-refundable. Please contact the Customer Service team at
1-877-317-7763 if you have any questions.
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Is my credit card charged immediately upon booking my
reservation?
Yes. The merchant of record on your credit card will show iSeatz.com. |
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Will the shuttle pick me up at my home and take me to the
airport?
Southwest Shuttle Services do not provide ground transportation to or from
anywhere other than hotels and airports listed in the appropriate zones.
Southwest is currently expanding their services to include residences and
businesses however it is not available at this time.
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What happens if I lose my shuttle voucher?
Please treat your voucher like cash and keep it with you at all times. Vouchers
are required to redeem your Shuttle Services. Please contact the Customer
Service team at 1-877-317-7763 and we will arrange for you to access your
voucher online, if your voucher is lost prior to your trip.
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In what cities are shuttles available for purchase?
We currently service the following locations:
Austin, TX - AUS
Baltimore, MD - BWI
Burbank, CA – BUR
Chicago Midway, IL – MDW
Cleveland, OH – CLE
Dallas Love, TX – DAL
Denver, CO – DEN
Fort Lauderdale, FL – FLL
Harlingen, TX - HRL
Honolulu, HI – HNL
Houston Hobby, TX - HOU
Islip, NY - ISP
Las Vegas, NV – LAS
Los Angeles, CA – LAX
Maui, HI – OGG
Minneapolis, MN – MSP
Nashville, TN - BNA
New York La Guardia, NY – LGA
Newark, NJ – EWR
Oakland, CA – OAK
Ontario, CA – ONT
Orange County, CA – SNA
Orlando, FL – ORL
Philadelphia, PA – PHL
Phoenix, AZ – PHX
Pittsburgh, PA - PIT
Providence, RI - PVD
Reno, NV - RNO
Sacramento, CA – SMF
San Francisco, CA – SFO
Tampa, FL – TPA
Washington Dulles, DC - IAD
Washington, (Reagan), DC – DCA
West Palm Beach, FL – PBI
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Do I have to pay for my infant or child to ride in the
shuttle?
Shuttle rates are usually based on seat occupancy, unless otherwise noted that
infants and/or children can ride for free. It is also required by law that an
infant must ride in a car seat. In most cases, unless otherwise noted, child
seats are the passenger’s responsibility.
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I arrived at the airport and could not find my shuttle
provider. Who do I call?
Please call the number provided on your voucher’s redemption
instructions. If you continue to experience any difficulties, please
contact Customer Service at 1-877-317-7763.
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